Training and workshops developed for farm retailers

We’re committed to supporting you and creating opportunities for you to share your experiences, learn from one-another as well as hearing from industry experts. Please feel free to register for our upcoming online workshops created for farm retailers.

Please contact Jenny Rose at with any queries or suggestions.

Want your customers to happily spend £1 more?


£150 + VAT

Hosted by: Chris Lowe of Insight6
Venue: Online course delivered via zoom
Capacity: 8 delegates

Since the pandemic began we have seen significant increases in average spend.  Are you asking yourself how you can maintain spend, stem the downward trend, or build on these numbers?  Have you ever wondered how some of the large corporates grow their sales through their teams?

Learn about sales effectiveness and how to start impacting immediately on your average spend through your team.

Our 3-hour interactive online Zoom course is designed for owners and senior managers, and also comes with one 1:1 coaching session per delegate (30 minutes per go) to support implementation.

Hire well, Hire once!

Wednesday 30th June, 2pm – 5pm

£150 + VAT

Hosted by: Chris Lowe of Insight6
Venue: Online course delivered via zoom
Capacity: 8 delegates

Struggling to recruit great employees?  Employing team members that don’t seem to achieve your expectations? Learn the secrets and processes that will enable you to recruit and retain the stars of the future at any level in your business.

Online interactive Zoom Course – 3 hours, plus one 1:1 Zoom coaching session per delegate (30 minutes per go) to support implementation.

Boosting your catering results

Tuesday 27th July 2021, 10am – 3.30pm

£115 + VAT

Hosted by: Chris Brown of Turpin Smale Catering Consultants
Venue: Pavilions of Harrogate, Yorkshire Showground
Capacity: 24 delegates

Designed for owners, Catering Managers and Supervisors so that they may improve the standards and profitability of their cafe restaurants. The workshop is run by Chris Brown of Turpin Smale Catering Consultants who has run a series of highly successful and popular catering workshops in the past. Chris has extensive experience of working with farm-based cafes and restaurants and is author of the award-winning Great Cafes blog. These are true workshops where you learn from other participants’ experiences and work on practical solutions to the challenges faced by us all.

Outline of the day as follows:
• Welcome and Introductions
• Lessons from Lockdown
• Measuring Performance – sales, food cost, labour cost, average transaction spend
• Profit Exercise Calculation
• Labour Cost and the Living Wage
• Quest for Quality and Why
• Menu Pricing
• Busting Queues
• Key Lessons Learnt

COVID-19 safety
The workshop is taking place in a room large enough to host over double the number of delegates, so you can rest assured that ample social distancing will be in place. Pavilions of Harrogate as a venue have measures in place to ensure the safety of all events is a priority.

“I found the day particularly useful as we, like most others have issues in our café around staffing, pricing, margins and costs as we grow. The day covered all of these points and we were able to share both problems and solutions. At the close of the day we looked and future trends giving us all a ‘prod’ to keep an eye on what’s around the corner. All in all a very successful and enjoyable day”
Rupert Evans, Denstone Hall

Build loyalty and create memorable moments!

£550 + VAT – 3 hour session

Hosted by: Insight6 Local CX Director
Venue: Your own farm shop
Capacity: Your full team / selected relevant team members

Have your team had a tough year and can you see it starting to impact your customer experience?

We will deliver an uplifting, engaging and motivating 3-hour session for the team focussed on improving the customer experience, building loyalty and creating memorable moments.

This would be locally delivered for a single farm shop by one of our Customer Experience Directors – designed for after lockdown as we would need to do this face to face to really impact on motivation.

Contact Chris Lowe at Insight 6 who can tell you more, and put you in touch with your local Insight 6 rep to discuss dates / 07818 015317

Boosting the morale of your team – whilst looking after yourself and your business

It’s been an incredibly challenging few months. Owners, managers & staff have worked incredibly hard – with the busy Christmas period yet to come. This online session will explore how farm shop owners and managers can see their team (and themselves!) through the next few weeks.

    • Morale and Resilience – Strong connections, managing crises, viewing change as normal, a sense of perspective, positivity, decisiveness
    • Empathetic, Supportive, Leadership – Maintaining well-being, different leadership styles, addressing vulnerabilities
    • Team Spirit – Inclusivity, praise, events
    • Celebration and Reward – Public and private recognition, gamification, fun

This course took place over zoom in November 2020

A whistle-stop tour of the commercial realities of running a farm shop

Because we’re not all from the school of retail! Take a step back from your business for an hour and remind yourself of some key commercial measures you should be considering into the day to day running of your farm shop.

1. Maximising Your Farm Shop Turnover
2. Controlling Purchasing and Stock levels
3. Achieving Gross Margin targets
4. Running Events profitably
5. Controlling Overheads
6. Managing staff costs and performance
7. Effective Marketing
8. The importance of Data Analysis
9. Key Performance Indicators and Targets
10. Future business development planning

This course toom place over zoom in November 2020

E-commerce: How to make sure your website is ready for Christmas orders

Tuesday 29th September 2020, 6.00pm

Ensuring your website is ready for Christmas orders is on everyone’s minds at the moment. We’ve enlisted Susan Hallam MBE to give us some professional and practical guidance on how to ensure your current website is up to scratch, or how to update your site to do exactly what you need it to.

Christmas is a key trading period for all farm shops & markets, and we are all facing uncertainty and a changing social landscape. We are all planning for a Christmas like no other. Whilst we may not know exactly how the pandemic will impact Christmas 2020 ecommerce sales, we do know that online shopping will play an important part in your customer spend, and that spending patterns continue to evolve.

Susan will be covering:

  • an overview of trends and insights around new Christmas shopping habits
  • preparing your ecommerce store for “new normal” holiday shopping surge
  • an overview of ecommerce technology options for you to consider
  • planning new processes for your online shopping experience, from click and collect to handling online substitutions
Susan Hallam

Using social media to reach new customers, nurture relationships and drive sales

Tuesday 20th October 2020, 6.00pm

As we are approaching the critical Christmas period, learn how your company can take best advantage of social media to reach new customers, nurture relationships with your existing customers, and drive sales.. In this practical session, Susan will share examples of how you can set up your social media campaigns for optimal success,

  • Examples of successful Christmas social media campaigns for your to adapt for your own use
  • How to run cost effective social advertising campaigns to reach your target market
  • How to get your customers ready early for their holiday shopping planning
  • How to align your social media with pandemic-weary holiday shoppers
  • How to create your Christmas social media plan

How can we use this opportunity to build our social following and keep new customers

Tuesday 28th April 2020, 6.00pm

Hosted by Susan Hallam MBE, CEO of award winning Digital Marketing Agency Hallam

It is clear the COVID19 crisis isn’t going to blow over any time soon, so your business needs to be rapidly realigning the way you communicate with your customers. Creating the right kind of messaging, defining a new purpose and focus is key to social media success. In this 40 minute session, Susan will help you to reflect upon and create a plan for:

  • Defining your new social tone of voice
  • Creating the right kinds of content
  • Updating your social media plan
  • Your top 5 social media steps to take for your business to thrive when time get tough

Exploring the challenges of re-opening your cafe/restaurant when the time is right

PLUS bringing back your furloughed team

Tuesday 19th May 2020, 6.00pm


Hosted by Elliot Rich, The Alternative Board (TAB). Elliot will share his practical advice on how other sectors are considering the return to work for some or all of their people and how this relates to Farm Shop Retail members.

Everyone wanted to talk about furlough and now no one wants to talk about furlough!

The key question now is how and when do we return to work, is there a new norm and has this lockdown period masked some of the challenges we were already facing some months before in our business which have just been kicked down the road.

Topics include:

  • Your confidence to bring some or all of your team back
  • Essential preparations for safe physical distancing at work
  • What does re-opening a café or PYO look like
  • Re-establishing working relationships & expectations
  • Marketing & PR – sustaining loyalty

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