Penny Cook Recruitment


5 Turners Tower
Nr Bath
Penny looks after clients across the UK


07850 880 471

About us

We believe that the “best things” really do come in small packages.

Quality. Value. Exceptional Service. Dedication. Integrity. Trust.

As a specialist, established and respected independent Hospitality Recruitment Company with over 20 years’ in the business we deliver all of these and more.

We are dedicated to the provision of high quality, innovative and responsive recruitment services to the Hospitality Industry – delivered with a very personal and client focused approach.

We work in partnership with our clients establishing long term mutually beneficial relationships and we present well informed and relevant candidates each and every time.

What we can do for you:

  • Offer competitive fees and payment terms – a massive benefit of using a smaller bespoke agency.
  • Bring our expertise in-house as your internal recruiter on a short/long term basis with the bonus being no payroll costs to yourself.
  • Recruit all levels of managers (assistant through to area/operations) chefs at all levels and HR/sales/marketing/customer service managers across the UK.
  • Support with interim/short term/sickness cover positions
  • Deliver a consistent, personal, diligent and open & honest approach.
  • Utilise our extensive database, network of contacts and paid for job board search facilities to source you the best talent in the market.
  • Save you time and money by presenting to you a short list of screened, interested and committed candidates.

We have hands-on operational hospitality experience giving us a complete understanding of your business and we are passionate about the industry and the great people in it. Our success is based on establishing, nurturing and maintaining long term relationships with both our clients and candidates.


Millbrook Garden Centres

We have worked with Penny for many years. She is the ultimate professional and has helped us successfully recruit many caterers to our teams over the years. Penny’s knowledge of the industry is second to none and she is always up to date with what is happening. She spent time getting to know us, visiting all our sites and understands that for us the right personality is key, she saves us so much time in the recruitment process by only sending us candidates she genuinely believes will be a good fit for our culture.

Penny always responds quickly and within a short time we have a selection of well qualified applicants for our vacancies. We value Penny’s opinion and would not hesitate in recommending her.

Tracey Bowler, HR Director, Millbrook Garden Centres

Hillier Garden Centres

Having known Penny for over 10 years and worked with Penny Cook Recruitment across three different businesses I have always found the service exceptional. Always keen to build a thorough understanding of your business and the ‘key stakeholders’ to ensure the right candidates are ‘matched’. They are an honest business providing an industry leading personal service. It is often time-consuming sifting through candidate CV’s but having built such a strong relationship and understanding I now ‘just trust’ that the candidates put forward are fully worthy of my time in an interview.

Quantity is never a strategy they employ, but quality is. I would not hesitate to recommend Penny Cook Recruitment to any business within the catering and hospitality sector and hold them in extremely high regard.

Dan Williams, Head of Restaurants, Hillier Garden Centres

Rosebourne Garden Centres

Penny at Penny Cook Recruitment, a specialist Hospitality Recruitment Company, has worked with me for a number of years on projects providing excellent advice and support on recruiting and selecting hospitality candidates for both my own and various other businesses.

She has a tremendous understanding of the needs of our sector and has gained this through listening, asking good questions and always being prepared to accept feedback. The team at Penny Cook Recruitment manages all of this with a great deal of enthusiasm, energy and a great sense of humour; they undoubtedly have a great deal of tenacity and patience!

I value Penny’s advice on what is going on in the industry and I know that I can trust her in confidence. I have no hesitation in recommending them to prospective clients for all their hospitality recruitment needs.”

Salim Sajid, Rosebourne Garden Centres, Blueberry Foodservice Consultancy Ltd

Frosts Garden Centres

As a business we have used Penny for many years now and have never been other than delighted with the services and candidates she provides us.

Recruitment, especially for a small business can be difficult and time consuming so having Penny “on our team” really supports us. Penny will find, pre-screen and match candidates to specific roles, her hit rate is impressive and we rarely waste time having to go through multiple interviews.

Other larger agencies play a numbers game sending lots of candidates hoping that one will fit the bill and therefore collect their commission. This never happens with Penny.

Penny becomes involved with both the candidate and ourselves and owns the process from beginning to end using a slight of touch where necessary which really makes a difference.

I wouldn’t hesitate to recommend Penny Cook and look forward to working with her for many years to come.

Robin Skilling, Director of Restaurants and Events

Black and White hospitality

I have the pleasure of writing this recommendation for Penny Cook at Penny Cook Recruitment.

At Black and White Hospitality we have engaged in Penny’s services for a number of years working across our group including our branded Marco Pierre White Restaurants, Award Winning Health Clubs & Branded Hotels.

Through her professional recruitment approach she takes time to understand our operation and as a result always sources first class candidates who remain valued employees with us to date.  Penny does not bombard me with CVs’, only sending candidates that match the brief “quality not quantity”, her communication with myself throughout the recruitment process is first class.

I have no hesitation in recommending Penny.

Shezan Aslam, Director

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