Re-opening your cafe or restaurant

We have created this page to show all relevant information related to re-opening your cafe or restaurant. Take a look at our handy documents and relevant suppliers below.

Please contact Jenny Rose at with any queries.

Official government guidance

This guidance applies to any food preparation or service setting where food and drink is sold for consumption at venues or for takeaway or delivery. For example, restaurants, pubs, bars, beer gardens, food to go, cafes, self-contained hospitality which can be accessed from the outside of a closed venue, social and similar clubs operating as bars and restaurants, mobile catering and contract catering or similar environments where food and drink is purchased and consumed at a venue in their indoor or outdoor areas or offered for takeaway or delivery.

Re-opening checklist

Andrew Burton of Malcolm Scott Consultants has kindly developed a re-opening checklist that will help you focus on the considerations to make in preparing to reopen its onsite restaurant/catering proposition. FRA MEMBERS e-mail Jenny Rose to access document

Draft risk assesment

Our friends at Malcolm Scott Consultants have kindly created some guidelines and template risk assessment to cover COVID19 associated risks. FRA MEMBERS e-mail to access.

Minimising risk when re-opening a commercial kitchen

FRA partners Vision Commercial Kitchen have shared some helpful guidelines on Minimising risk from COVID-19 when re-opening a commercial kitchen. Read here…

The EPOS Bureau Helps To Re-Open Cafés & Restaurants Safely & Successfully

Every business is different so we have taken a pragmatic approach to supporting cafes & restaurants as they re-open.  Our table-service tablet solution linked seamlessly with ‘Pay At Table’ from Paymentsense is a perfect solution for cafes, restaurants, bars or any other business that offers table service.  Food orders can be taken quickly and easily; card payments for the bill can be taken without the customer having to leave the table and there’s no need for your staff to return to a till. The end result is that your customers feel safe and your kitchen staff is not overwhelmed with orders all arriving at once for preparation.

  • Links directly to our dedicated hospitality Point of Sale;
  • Better order management in the kitchen;
  • An itemised bill can be printed from the card terminal;
  • Gratuity option available straight from the card terminal;
  • Payments can be split by the number of covers, per couple, or a custom split;
  • Table is closed automatically after payment has been completed on the card terminal;
  • No queuing to pay;
  • Quick and easy to setup.

In conjunction with this, we have also developed a quick and easy way to adjust VAT on café and restaurant products to allow retailers to take advantage of the latest announcement from the Chancellor

Find out more HERE, call 0345 257 0829 or e-mail

insight6 Team Safety Checker & Client Confidence Builder

plus TRACK & TRACE functionality for casual dining/large walk in businesses

We know that all businesses need to create confidence within their customers that the business is a safe place to visit. The starting point is to create a safe place to work for your colleagues. It might take more than signage and hazard tape to do this and our Team Safety Checker will enable you to constantly get feedback that your team members do feel safe enough to keep coming into work, not just on day one, but throughout the busy recovery period, minimising the risk of high team member absence. If they do not feel safe, the system will automatically notify you of this, enabling you to take action immediately and nip issues in the bud.

The same system can also be used to communicate to your customers what safety measures you have in place, and gauge if it is enough to persuade them to visit and share your view that your business is a safe place to visit, and continue to visit.

In light of the Government guidelines for the reopening of restaurants/cafes, the same system can also be enabled to capture the customer contact data into a GDPR complaint system, needed to comply with Track and Trace requirements. Customers enter their details by scanning a QR code that can be stickered onto tables or at till points, enabling your team to focus on giving great service and selling more stuff!

Find out more…

Open Retail Solutions To Integrate with Paymentsense CONNECT™ Pay At Table

CONNECT™ Pay At Table is for restaurants or cafes that offer table service ordering and payment at the table – no more running back and forth between the table and the till. Connect makes it easier than ever to take payments at the table.

  • Integrates with our table service solution, orders printed directly to the kitchen
  • Turn tables up to four times faster
  • Staff can take gratuity straight from the card machine
  • Split billing options as standard
  • No need to queue at the till

Paymentsense offer 24/7 UK support.

Find out more…

Table service in your cafe/restaurant (plus TRACK & TRACE functionality) 

app2table has been developed to help with social distancing. Patrons can order at the table through the app, with orders being sent to waiting staff on phones or tablets. When the order is ready to collect, the customer is notified. Payment is handled through the app. app2table can be used as a standalone solution, or fully integrates with supported EPOS systems. The app also supports home ordering for delivery and click & collect.

Our app takes and stores the names, address and emails (if provided) of customers so meeting the track and trace issues. FREE registration for FRA members for a limited period. No contract or monthly fees.

Feature summary

  • Supports table orders, click & collect and delivery.
  • Simple setup.
  • Menu configuration through the app.
  • Records customer details for track & trace.
  • £49+VAT registration fee.
  • 1% + VAT commission on orders (billed monthly)
  • Optional in-app payments through Stripe card processing service (1.4% + 20p per transaction)
  • No contract.
  • No monthly fee.
  • No minimum spend.

Find out more…

Hand sanitizer

Have plenty of hand sanitizer available – both for your customers to use whilst they are there, and to purchase to take home. Piston is a luxury hand sanitizer – perfect for farm shops. Piston normally stock farm shops with their range of luxury gins. They’ve diversified to create a luxury hand sanitizer for your customers. Presented in an eco-friendly pouch, and made with the purest aloe vera for a moisturizing finish. Available in 100ml, 250ml and 500ml pouches. Wholesale prices available, e-mail for further info. Find out more…

Order to table with Cunninghams EPOS

In addition to Click & Collect and Delivery solutions, our partnership with Preoday means we can now offer an ‘Order to Table’ solution to help businesses comply with social distancing requirements when they reopen.

Taking an order has never been faster or easier. With our new solution, there’s now no need to queue! Customers can order, pay and receive their food or drink, all without leaving their tables.

Here are just some of the ways your bar, restaurant or hospitality venue could benefit:

  • Minimal contact between staff & customers
  • Minimise wait times
  • Increase revenue
  • Reduce costs
  • Avoid taking cash – all orders paid securely by card
  • Demonstrate brand innovation
  • Insight into customer spending

Find out more…

Consider a wireless pager system

Often used in large food halls, the pager allows the customer to leave the area and be notified when their order is ready to collect. No need for personal contact, terminals can be sanitised before replacing in rack. Find out more…

At Table Ordering with CSY

CSY Retail Systems can now offer at table ordering with your Vector EPOS system meaning your customers can return to your restaurants & cafes safely.

To help with social distancing your customers can order at their table using their smartphone.  They simply scan their table’s QR code on their smartphone to start their order.  Once they have made their selection, payment is made online and their order is transferred to your Vector EPOS system.  If you have a kitchen printer(s) configured, then the order will also be printed for your kitchen staff.

The setup process is straightforward, but we do offer online training and are here to help 7 days a week. The ordering system will include your logo & choice of colours so it fits with your branding.

To find out more about our new At Table Ordering, click here, contact us on 0115 948 4848 or email

Diversifying into ready meals or take aways

Mantle Packaging’s machinery range is perfect for farm shops who wish to diversify and provide ready meals or take away food for their customers.  With a range of food trays, pizza discs, and lidding film, Mantle Packaging can provide a complete solution for all your food packaging needs.  Their online shop details their entire range, and provides additional information on the sustainability of their food packaging products. Find out more or contact…

Merlin® ‘iFood’ module

Stay ahead of the game and ensure ‘social distancing’ in your café and restaurant. No matter what size of operation you run, whether it’s a café, restaurant or even a take-away, our on-line ordering platform is the perfect solution. The Merlin® ‘iFood’ module allows your customers to place orders directly on the website, for collection or delivery, on their Smartphone or Tablet. Find out more…

Reducing/adapting your menu

If you are reducing your food offer, Speciality Breads are really versatile so great for different fillings and times of the day. All nut free and sesame free so great from a allergen perspective. They have helped several businesses with their new menus and reopening strategy.

  • Frozen dough to bake off your own loaves and rolls to use in your restaurant / café and sell retail.
  • Fully baked breads so you just thaw and serve. Again great in restaurant / café and also to sell retail.
  • Retail range fully baked just thaw and serve sold from the freezer.
  • Pizza dough to enable you to make great pizza , flatbreads and calzone.

Happy to visit you and discuss further. Please contact me 07540106611.

Keeping your employees safe through staff management

A re-opening plan should include effective staff communication and a Covid-secure approach to rotas. This includes adapting shift patterns to meet social distancing requirements and changing demand, monitoring staff availability and sharing critical information and procedures.

Deputy has put together resources to help you build a robust workforce management approach to keep your team safe and business profitable. Watch our on-demand Webinar or download our Return to Work Guide.

Fresh produce provider

Total Produce Hereford has an unrivalled network of local depots servicing the wholesale, foodservice and retail sectors. We are a complete fresh produce solution provider, offering a comprehensive menu of services to our customers ranging from locally sourced to imported produce from all around the world.  Find out more…

Ticketing options

Many of you have been considering ticketing options for your business.

Take a look at what our event ticketing partners have to offer here. Find out more…

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