NFU Mutual issues farm shop security warning following spate of thefts
NFU Mutual has issued an urgent security alert to farm shop owners following a spate of sophisticated burglaries across North West England and the West Midlands.
Over the last month the leading rural insurer has been alerted to raids on six farm shops in Staffordshire, Cheshire and West Yorkshire. CCTV images suggest that the same gang could be responsible. In each raid, the thieves appear to know the layout of the shop and in most cases have been able to avoid triggering alarm systems.
David Harrison, Sector Lead for Farming at NFU Mutual, said: “We’re very concerned that organised criminals are exploiting the remote locations of many farm shops to commit burglaries.
“As a mutual serving farm shops across the country we’re working closely with the Farm Retail Association and our risk management specialists to reduce the risk of other shops becoming victims of these raids.
“We’ve put together a security checklist in response to the new wave of break-ins and are also helping individual farm shop owners with security guidance.
“It’s also important for shop owners to check that insurance cover is sufficient, as recent price increases may mean there is more cash going through the tills.
“While farm shop break-ins are sadly not a new phenomenon because of their remote locations, we haven’t had a series of highly-organised raids like this before.”
Farm Retail Association Chairman Rupert Evans is himself one of the victims of the current farm shop crime wave. Denstone Farm Shop, set up and run by his family near Uttoxeter in Staffordshire, was hit by a gang who managed to break-in and steal takings from the shop safe despite its sophisticated alarm system.
The shop has now stopped taking cash to avoid the risk of another expensive break-in.
Rupert said: “Coming after the huge struggle through Covid when we were one of the few places people could shop safely for food, and now the cost of living crisis, this raid has been a real kick in the teeth.
“The most important thing is that no-one was hurt because it happened at night. However, it’s hugely unsettling for all of us to realise that criminals have obviously been in the shop working out how to return and break in.
“A window was smashed to gain entry to the shop. CCTV footage shows figures in dark clothes and balaclavas crawling across the floor to avoid triggering the alarm system going straight to the safe and emptying it in minutes. They knew the layout of the business, so it appears very likely that they ‘cased the joint’ before the attack.
“My advice is for farm shop owners and staff to be very vigilant about anyone on site acting suspiciously and to keep the cash held on site to a minimum. We’ve really had no option but to go cashless. Almost all our customers are fine about paying by card, but we would like to take cash for those who prefer using it.”
Two previous attempts to burgle the shop were thwarted by the alarm system going off.
Denstone Hall Farm Shop was opened 14 years ago by Rupert and Emma Evans after they gave up careers in London to move back to Emma’s family’s farm. From a small business set up in the old milking parlour, the shop has now moved to a purpose-built premises with a 100 seat café overlooking the countryside. Emma’s parents continue to run the beef and arable enterprise and supply the farm with their home-reared beef.
NFU Mutual works closely with farmers and police to tackle rural crime across the UK. Last year it invested £430,000 in schemes set up to deter and detect criminal activity in the countryside.
In its Rural Crime Report, for 2021, NFU Mutual estimated that rural theft cost the UK over £43m the previous year.
NFU Mutual farm shop security checklist
- Make sure PIR sensors are not concealed by shelving reducing their full operating angle
- Ensure that the detectors have not been tampered with if they are in an area of public access
- Consider installing internal door sensors (not just external perimeter doors and windows) and ensure that movement detectors are duplicated where possible if all entry points cannot be protected
- Install window sensors on external fixed panes of glass (not just opening windows and doors)
- Reduce your cash on site by banking more frequently – also consider any on site vending machines and removing the cash cassettes each night
- Safes should be fixed to the ground in accordance with the manufacturer’s instructions
- Check the amount insured in your safe and make sure your insurers recognise your safe
- If possible, move transactions to a cashless form to reduce the theft risk accordingly
- Change your alarm code regularly and deactivate any older or lost fobs
- For lightweight structures, consider installing a more robust inner security area where target stock can be retained overnight
- Consider CCTV coverage with remote monitoring or links to mobiles to confirm any alarm activations
- Ensure, where possible, that target stock items such as alcohol etc are kept to a minimum if on display