Why bother developing your people? What can training do to answer these questions and challenges?
Your front line team members: They create have most of the customer contacts in the business, so how can we help them to care as much as you do? Who should define what a good customer experience looks like in your business? How can you help your team to deliver it? At what point do we set team expectations? How much more could you add to the bottom line if they could just increase your ATV by just £1? How can we get the team to care about adding £1 ATV? Should we talk numbers to our teams?
Your managers/department heads/supervisors – How can they inspire their teams, increase their confidence, encourage innovation and ultimately help their team to feel “great” within their role? What does good leadership look like and what is the impact? Where does it typically go wrong? How do we avoid having to repeatedly answer the same questions? How do we encourage proactivity? How can we get them to care about achieving targets as much as we do? How do we improve and systemise processes to increase efficiency and profitability? How do we get our leaders to focus on maximising performance rather than just focusing on task delivery?
You and your senior leaders – Leadership skills – worth learning about and implementing? Why is coaching such a crucial skill? Who owns your time? How can we maximise our focus on the most critical elements that will have the biggest impact on the business this year? How do I look at my business from a strategic point of view? Data analysis – what difference can it really make? Have you got a vision and mission? Does anyone care about values or a customer strategy?
How do we maximise the implementation and results of our people development?
This is purely an open chatting session to help you work out, what you should be training, why you should be training and how?